Do you need to align your Business and IT?

Your IT and your business processes: With proven methods and an intelligent strategy, these can become a successful team

Agile and cost-efficient business processes are the prerequisite for sustainable competitiveness. A coordination of business and IT is absolutely necessary for this - and this is also one of the biggest hurdles for IT. The following challenges often get in the way of IT-business alignment: IT only fulfills an end in itself and creates no added value from a business perspective. Requests from the business are not formulated precisely, which leads to misunderstandings and additional efforts for IT and other departments. Strong change dynamics in the company leads to IT always being one step behind and not being able to deliver according to the new demands of day-to-day business on time. The staff and resources in the IT department are fully utilized and have no bandwidth for strategically important projects.

Our solution to align your Business and IT

IT today has to contribute much more than just a support function to the company. In terms of business-IT alignment, it has to support and promote a wide variety of innovations with the aid of new technologies. The ongoing, mutual coordination of business and IT operations at strategic, tactical and operational levels is one of the most important prerequisites for this. In order to achieve a business-IT alignment, we recommend following strategic optimization steps for your IT operation:

Combining ITSM and IT4IT
With processes defined according to ITIL and an IT operating model based on the new IT4IT standard, you can ensure that your IT operations meet business expectations.
IT and Business Exchange
IT and business need to build up mutual competencies to ensure the use of common terminology and avoid misunderstandings. Today's IT needs to have a deep understanding of business processes.
Regular Analyses
Systematic management, including status analyses and detection of adjustment needs, prevents IT from getting into a reactive position and having no more available resources for innovative contributions.
Process Automation
With modern IT service management and BPM solutions, automated and flexible processes can be defined and implemented. This way the employees are offloaded and can be utilized for strategically relevant projects.

ITSM Assessment

Goal-oriented, individual, trend-setting: Our ITSM Assessment provides you with concrete optimization suggestions, with which you can quickly navigate your IT business and IT management onto the successful path


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Our FROX Services

We can help you with more topics then aligning your business and IT. As an expert in ITSM and digital transformation, we support you in designing and governing your IT processes so that they become the engine of your business.

Consulting Services
FROX shows you how you can improve the operational added value and the innovative strength of your IT long-term. For this purpose, we offer comprehensive consulting services:

Solution and system integration
You have a heterogeneous IT landscape and would like to harmonize it? You need a partner for the initial implementation and roll-out of a platform? Then get to know our methodical integration preparation.
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Customized Business Applications
You need new applications for your business or want to expand existing ones? With profound know-how and a lot of experience, we can develop your tailor-made business application according to your specific requirements.
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Operation & Support
Do you want to outsource the operation of your ITSM platform or business applications? Need support for your IT services? For this purpose we offer 24/7 accessibility and a flexible adaptation to your operating and support needs.
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Would you like a personal consultation?

You need help aligning your business and IT or get fit for further ITSM challenges? Regardless of whether you only want to inform yourself or to get fully started: after a short is-analysis I will show you your options - transparently, comprehensively, honestly.
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Jonas Büchel

Senior Solution Architekt

Quick start with focus on the finish line

Our agile approach corresponds to the new, quick rhythm of the digital transformation: Instead of investing months or years in the planning and development of a solution, we get going right away. Our experts analyze with the client the challenges and needs, translate new innovative ideas in a sustainable concept – and implement an initial functional solution within the shortest timeframes. Directly thereafter follows the further development and optimization in multiple efficient steps.